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American Citizens Services Appointment Information

Resumption of routine American Citizen Services

The U.S. Embassy in Vientiane is now able to offer in-person appointments for passports, Consular Reports of Birth Abroad (CRBA), and notary services. Please use our online system to request passport and notarial appointments.  For CRBA services please follow the instructions here to apply via our new electronic CRBA Application process.

The U.S. Embassy is only able to admit individuals who have scheduled appointments.  Individuals who cannot schedule an appointment online but think they have qualifying reasons for an expedited appointment request, should contact us at CONSLAO@state.gov. Failure to obtain an appointment or to arrive on time may result in being denied entry.  If you are not feeling well on the day of your appointment, please reschedule.

Day of Appointment Instructions

Please arrive only at your listed appointment time – do not arrive early.  Customers who arrive more than 15 minutes after their appointment time may be asked to reschedule. Follow the directions of the U.S. Embassy guards.

  • Have your Passport and/or government-issued ID ready and easily accessible.
  • Ensure you have all necessary forms/documents completed and ready to present at check-in.
  • If you arrive more than 15 minutes before or after your appointment you may not be permitted to enter.