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U.S. Citizens Services


The U.S. Embassy is only able to admit individuals who have scheduled appointments. Individuals who cannot schedule an appointment online but think they have qualifying reasons for an expedited appointment request, should contact us at CONSLAO@state.gov.

The American Citizen Services (ACS) Unit of the U.S. Embassy Vientiane assists U.S. citizens in the event of an emergency such as a death, arrest, illness, injury, missing persons, destitution and other circumstances. For more information on crises and emergency assistance overseas, please see the State Department website on Emergencies and Crisis.

A U.S. citizen who requests emergency assistance can call the American Citizen Services section during normal business hours at 001-856-21-48-7000 from outside of Laos or 021-48-7000 within Laos. Outside of normal business hours, call  001-856-20-487-600 from outside of Laos, or 021-487-600 within Laos.

Note: The time difference between Washington DC and Laos is + 11 hours.

The ACS Unit is open to the public Monday through Friday from 8:00 a.m. to 11:00 a.m., except Lao and American Holidays. We are also closed to the public every Friday. You must have an appointment for non-emergency services. ACS working hours is 8:00 a.m. to 12:00 noon. Passport pick up hours are only between 7:30 a.m. to 11:00 am Monday through Thursday, except Lao and American Holidays.

For more information email at Conslao@state.gov.